As a seasoned veteran with two decades of higher education sales experience, Liz Meuse was ready to take on her next challenge – working with Nelnet Campus Commerce. To welcome her to the family, we had a brief conversation with Liz about herself.
Q: What are you most proud of in your career?
A: I’m proud of the fact that I’ve spent over 20 years in an industry full of individuals that support children – their education and their future. Now that I’m a mom of two in college and one in high school, I value even more so the service we and our institutions provide. I’m also proud to have worked for companies like TMS and Nelnet Campus Commerce, who truly put service to families and institutions at the forefront.
Q: How do you see your role?
A: I think the recipe for success in this type of role is being a trusted advisor. I’ve worked with higher ed institutions for a long time, so they value my input. I get to act as a conduit between the institution and Nelnet Campus Commerce, working collaboratively with both parties to improve processes and create efficiencies.
Q: What do you enjoy most about your job?
A: I love the fact that I get to travel (most of the time). I get to meet and work with people from all over the country. There are so many beautiful campuses out there, and I’m able to get an up close and personal experience of many of them.
Q: What makes you passionate about your job?
A: Definitely helping our partners navigate change. New systems, new processes, new people can add a layer of confusion. I love being the calming force, providing feedback, connecting institutions with their peers and resources – whatever it takes to help things feel “normal” again. I also love interacting with the different departments on campus – business office, IT, finance – and helping them work together towards a common goal, which is ultimately service to students and families.
Q: What makes good customer service?
A: Exceeding what a client expects and finding ways to meet your partner where they need to be met. Every institution is different, and that’s important to understand – and that way we know how to support their needs.
Q: If you weren’t working in this industry, what would you be doing?
A: I love to entertain, cook, and be the hostess for friends and families. That being said, I’d most likely be a house flipper or an interior designer. I’m absolutely obsessed with making my corner of the world visually appealing – sometimes, to a fault!
Want to welcome Liz yourself? Send her an email at Liz.Meuse@nelnet.net.