Interview with Arif Harji, Chief Market Strategist for MTFX Group which provides PayMyTuition.
MTFX Group, a foreign exchange and global payments company, helps transfer funds in 100+ currencies to more than 140 countries around the world. Recently, Nelnet Campus Commerce partnered with MTFX Group, by way of their international payments solution for education, PayMyTuition, to offer an education industry specific innovative alternative, for institutions and international families.
This means that the ability for international students to transfer funds simply and easily via PayMyTuition is a click away in Nelnet Campus Commerce’s payment portal.
We talked with Arif Harji, MTFX Group’s chief market strategist, about what makes PayMyTuition different, why MTFX Group choose Nelnet as a partner and what challenges international students face in making tuition payments.
You’re excited to be one of several international payment options we provide. Why?
We don’t believe in exclusivity. We’re not in the business of replacing anyone. We believe in offering students choices.
We want the opportunity to be compared to other payment providers out there, because that drives consumer value in the market. It makes us always strive to provide a more seamless, easy, and efficient student experience.
Why did you reach out to partner with Nelnet?
Honestly, because of DeeAnn Wenger, Nelnet Campus Commerce president. She and I were introduced by a friend at an institution we both mutually work with. I’ve seen DeeAnn handle challenges and obstacles. She’s calm, cool, collected, and will always take the high road.
That leadership integrity weighed heavily on why we chose to approach Nelnet and enter into a partnership.
What are the unique challenges international students face with payments?
- The foreign exchange rate. International students are already paying a premium for higher education since they’re not eligible for federal loans. They have to pay the entire semester’s cost up front and a 4-6% exchange rate charge on top of a $30,000+ payment adds up fast.
Solution: We try to offer the most competitive exchange rates in the market to provide value and savings to the families.
- The time and lack of trackability when transferring funds internationally. For most international students, it takes anywhere from 4-10 days for the funds to be credited into their student accounts and the student has to constantly follow up to track their payments.
Solution: We utilize our global banking infrastructure that’s been built over a 24+ year tenure to process international payments within 6-24 hours depending on the country. Plus, our technology allows students to track payments 24/7 via online dashboards and push SMS notifications so they are always kept up to date.
- 24/7 customer service. It’s extremely difficult to create a customer support structures for payers with vastly different languages and country backgrounds, but that’s what we’ve built.
Solution: Technology is great, but we hang our hat on our customer support which helps payers from virtually every country in the world 24/7.
What’s your customer success philosophy?
We’re all about leading with transparency in price and service technology. We work tirelessly to support our customers when any challenges arise to ensure they receive the best value and experience with sending funds across border.
What makes PayMyTuition different?
We are a high-tech, high-touch company. That means we’re all about creating customer success through technology. We want to make sure the experience is nothing short of “Wow — that was easy, efficient, and a great value!”