2019 CampusConnect

Nelnet Campus Commerce User Group Conference


October 1 - October 3


Buffalo, NY

About CampusConnect

This October, we’re inviting Nelnet Campus Commerce partners to the Embassy Suites by Hilton in Buffalo, New York for our largest annual user group conference: CampusConnect 2019.

At CampusConnect, you’ll get to know Nelnet Campus Commerce experts in person, plus have the opportunity to ask questions and get assistance unique to your institution at the Expert Bar. You will also partner on product enhancements, participate in birds of a feather discussions, and have in-depth product training and learning sessions with top industry leaders. Additional preconference workshop sessions include Bursars 101 and Security and Compliance.


Pre-conference Workshops

Enhance your CampusConnect experience by attending a preconference workshop. (Cost of $250 per attendee, in addition to general registration for CampusConnect).

“Why ‘Compliant’ Doesn’t Mean You’re Secure”

Focused on compliance and security, this session led by Ron King, president of CampusGuard, and Ben Focht, security manager at Nelnet, will take a deep dive into technical safeguards, P2PE, data security, partnerships between IT and the business office, and better understanding compliance as a CISO.

Date: Tuesday, October 1
Time: 1-5 p.m.
Cost: $250

“Bursar 101”

Led by David Glezerman, Retired Asst. Vice President and Bursar, Temple University and Managing Partner, the DRG Group, LLC., this session will help individuals who are new to Student Accounts learn the fundamentals of student account management. Participants will also receive a copy of “Managing & Collecting Student Receivables,” a book co-authored by David.

Date: Tuesday, October 1
Time: 1-5 p.m.
Cost: $250


When you register, choose from one of two outing options during our trip to Niagara Falls from the activities section below. After the outings, we’ll meet at the Hard Rock Café for a hosted reception. (Please note: Plus-ones are welcome; they’ll be included in transportation to and from the Niagara outings as well as the reception at the Hard Rock Café. However, plus-ones will be responsible for the cost of attending the excursion of their choice at the Falls.)

Niagara Falls: Maid of the Mist Boat Ride | 10/02/2019

Niagara Falls

Spend an hour on the iconic Maid of the Mist. Take a break from talking shop to view beautiful fall foliage surrounding the Niagara Falls area. It is recommended to bring a change of clothes.

Niagara Falls: Cave of the Winds Tour | 10/02/2019

Niagara Falls

Stand a mere 20 feet from Bridal Veil Falls. On this tour, you’ll explore wooden walkways, learn about the history of Niagara Falls, and visit the famous “Hurricane Deck.” It is recommended to bring a change of clothes.


Download a full agenda to plan your schedule in advance.

“CampusConnect is not only a great place to ‘connect’ with our Nelnet partners – it’s also a place to meet with colleagues from other colleges and universities. The semi-informal sessions are large enough to have meaningful collaboration and small enough that everyone’s voice can be heard. Having so much knowledge available in one place is invaluable.”
– Maria Brown, Cashier’s Office Director, North Carolina State University

View Full Agenda

Hotel | Embassy Suites by Hilton, Buffalo

The conference is being held at Embassy Suites by Hilton Buffalo. The hotel provides easy access to the activities surrounding downtown Buffalo. Just two blocks away is the complimentary light rail to take you to explore many waterfront destinations including KeyBank Center, Riverworks, HarborCenter, and Canalside. Anchoring the first eight floors of the Avant Building, our hotel is surrounded by top banking, medical and government offices including City Hall two blocks away.

Hotel Shuttle

The hotel shuttle service runs from 7:00 a.m. to 9:00 p.m. daily and will pick up at Buffalo Niagra International Airport. They pick up at the top of the hour and there is a $15 fee/room each way. To arrange this shuttle service, please call the hotel at (716) 842-1000. Uber/Lyft are also great options if you need transportation outside of these times.


The Embassy Suites has reached capacity. Please call (716) 842-1000 to see if any rooms have become available.

Alternatively please contact the Hampton for accommodations next door. (across the parking lot from Embassy Suites, a one-minute walk)

Embassy Suites by Hilton, Buffalo
200 Delaware Avenue
Buffalo, New York 14202

View Map

Keynote Speakers

Jeffery Selingo

Jeffery Selingo

New York Times Best-selling Author, Journalist, Education Strategist and LinkedIn Top 10 Influencer

2027: The Decade Ahead for Higher Education

As a columnist for the Washington Post and The Atlantic, Jeff has been covering the education beat for over 20 years. Join his keynote session on Wednesday morning, October 2.

View Jeffery’s bio.

Simon Anderson

Simon Anderson

Award-Winning Author and Global Futurist Speaker

Emerging Opportunities: Trends and Technologies Transforming Education

Simon will present his insights on emerging trends and technologies that are reshaping the future of education in his keynote presentation on Thursday, October 3.

View Simon’s bio.

Call for Proposals

Be a Featured Speaker at CampusConnect 2019

Submit your proposal by June 28 to be considered as a speaker. As a bonus, all accepted speakers receive free registration to CampusConnect 2019.

How to Submit a Proposal

 Choose Your Topic

  1. Creative or innovative use of NCC products
  2. Relevance to higher education
  3. Leadership style or theory
  4. Compliance and security issues
  5. Campus community impact

Choose Your Format

  • 30-minute CampusConnect Talk – 25-minute presentation, 5-minute Q&A
  • 40-minute session – 25-30 minute presentation, 10-15 minute Q&A

Submit Your Proposal

Email Daryl.Robinson@Nelnet.net your speaking session proposal:

  • Session Title
  • Short summary
  • Three to five takeaways on your topic

Selection Criteria

We’ll determine speaking sessions based on whether:

  • Proposal is submitted by July 31
  • Content is relevant, actionable, and innovative
  • Content is appropriate for presentation format

Justification Letter

Need to validate your trip to Buffalo? Download this letter and customize it for your institution.

Make Connections That Count

Connect with our team and learn about technology – do it all at CampusConnect 2019.

Tuesday October 1st

12:00 p.m. – 8:00 p.m. Registration

1:00 p.m. – 2:45 p.m. Nelnet Campus Commerce Advisory Board

1:00 p.m. – 5:00 p.m. Workshops

  • Workshop Option One – Why ‘Compliant’ Doesn’t Mean You’re Secure ($250)
    Ron King, President, CampusGuard
    Ben Focht, Security Manager, Nelnet

      • Focused on compliance and security, this session led by Ron King, president of CampusGuard, and Ben Focht, security manager at Nelnet, will take a deep dive into technical safeguards, P2PE, data security, partnerships between IT and the business office, and better understanding compliance as a CISO.
  • Workshop Option Two – Bursar 101 ($250)
    David Glezerman, Retired Asst. Vice President and Bursar, Temple University and Managing Partner, The DRG Group, LLC.

    • Includes copy of book: Managing & Collecting Student Receivables
    • Led by David Glezerman, retired bursar at Temple University and managing partner at The DRG Group, LLC, this session will cover everything from the basics of billing and collections and the nuances of using technology to enhance customer service, to a sampling of the compliance requirements that you must manage in your daily operation. A nationally-renowned expert and presenter on higher education receivables and customer service, David will bring his 40 years of experience to this interactive workshop to provide you with new ideas and tools that you can take back to your campus.
    • Participants will also receive a copy of “Managing & Collecting Student Receivables,” a book co-authored by David.

3:00 p.m. – 4:45 p.m. Tuition Management Systems Advisory Board 

6:00 p.m. – 8:00 p.m. Opening Reception with Hors d’oeuvres

Wednesday October 2nd

7:00 a.m. – 8:00 a.m. Breakfast Provided

8:00 a.m. – 8:15 a.m. General Session – Welcome

8:15 a.m. – 8:45 a.m. General Session – Nelnet Updates
DeeAnn Wenger, President NBS

8:45 a.m. – 9:45 a.m. General Session – Keynote Speaker
Jeffrey Selingo, New York Times Best-selling Author, Journalist, Education Strategist and LinkedIn Top 10 Influencer

9:45 a.m. – 10:05 a.m. Refreshment Break, Exhibits, and Networking

10:00 a.m. – 12:00 p.m. Expert Bar – Ask Your Expert

10:05 a.m. – 11:20 a.m. Tomorrow’s Technology and the Potential Impact to Higher Education
Don Grauer, Regional Director – East
Andy Bracciano, Technical Sales Engineer
Partner Institutions

11:30 a.m. – 12:00 p.m. Breakout Sessions

  • Breakout Session One: Best Practices for Disclosing Tuition Liability & Reducing the Cost of Medical Withdrawals
    Andrea Addison, Bursar – D’Youville College
    John Fees, Co-Founder – GradGuard – College Life Protected
  • The rapid growth of student medical conditions has increased the financial risk to academic institutions and the students they serve.  This session will reveal common and best practices used by schools to provide notice of the school refund policy to each student and be in full-compliance with Higher Education Act and implement NACUBO’s recommended use of Student Financial Responsibility Agreements.  This session will also review the growth of new forms of tuition insurance by schools to reduce losses to students and institutions by providing a voluntary option for students to protect their investment in college.  Through case studies and current research, the session will demonstrate the success schools have had in reducing the cost of refunds, reducing unpleasant surprises by families unaware of the school’s refund policy and how tuition insurance enables students to return to the institution once they are well enough to resume classes.
  • Breakout Session Two: Payment Management in the 2020’s – A Look into the Future of International and Crypto-Currencies
    David Glezerman Managing Partner, The DRG Group, LLC and retired AVP/Bursar, Temple University
    Arif Harji, Director and Chief Market Strategist, The MTFX Group
  • With ever changing technology advances and new options to manage payments for both domestic and international students, colleges and universities must understand adapt their systems and mindsets, or risk alienating their students and payers.   Given the explosive changes in the payments space, how will your institution manage payments in Bitcoin, Block Chain and other crypto currencies, which continue to gain mainstream acceptance?  Hear from industry thought leaders about the five essential building blocks that will drive higher education payment management into the next decade and promote a most cost effective and customer friendly environment.

12:00 p.m. – 1:00 p.m. Lunch Provided

1:00 p.m. – 2:30 p.m. Expert Bar – Ask Your Expert

1:00 p.m. – 1:30 p.m. Product Vision
Daryl Robinson, Director of Product Strategy – Nelnet Campus Commerce

1:40 p.m. – 2:10 p.m. Birds of a Feather – Breakout sessions by ERP

  • Colleague, Jenzabar & Other
  • Banner
  • Peoplesoft

2:20 p.m.– 2:40 p.m. Nelnet Connector Update
Tom Comerford, IT Director – Nelnet Campus Commerce

  • Learn about the future direction of Nelnet’s ERP connectors.

2:40 p.m. Refreshments To-Go

3:00 p.m. Depart for Niagara Falls
Board buses provided (+1 Welcome)

3:45 p.m. – 4:45 p.m. Niagara Falls Excursion
Select from Maid of the Mist or Cave of the Winds. See activities section for details.

5:00 p.m.– 7:00 p.m. Hard Rock Café Dinner & Reception
Hosted reception, stroll downtown Niagara (+1 welcome)

7:30 p.m. Depart for Hotel

Thursday October 3

7:00 a.m.– 8:00 a.m. Breakfast Provided

8:00 a.m. – 9:00 a.m. General Session – Keynote Speaker
Simon Anderson, Best-selling Author

9:00 a.m. – 12:00 p.m. Expert Bar – Ask Your Expert

9:10 a.m. – 9:40 a.m. Product Roundtables – Roadmaps and Voice your Needs
Meet with Product Managers to review product roadmaps and make suggestions for features and enhancements

  • QuikPAY
  • Enterprise
  • Cashiering

9:40 a.m. – 10:00 a.m. Refreshment Break, Exhibits, and Networking

10:00 a.m.– 10:40 a.m. The Power of Psychobabble: Using Psychological Principles to Enhance Student Interactions
Andrea Fillip, M.S., Bursar/Adjunct Psychology Faculty – College of the Mainland

Psychology is at the heart of every good customer service experience. As a Bursar as well as a psychological professional (MS in applied psychology and psychology instructor), I’ve come to know how important the right kinds of interactions can be in order for students to be successful while attending college. This fun and interesting presentation will introduce basic psychological principles that employees in any department or position can utilize to enhance staff/student interactions and relationships. Takeaways: Make it personal: 1) using Maslow’s Hierarchy of Needs to relate to the student; 2) Abandon Fight or Flight: Demonstrating Concern and Empathy Insteady; 3) The Power of Apology: Changing the climate of the situation; 4) Personal experiences: Developing consensual validation; 5) Serial Positon Effect: Start great finish Greater

10:45 a.m. – 11:30 a.m. General Session – Student Q&A Panel

11:40 a.m. – 12:10 p.m. Breakout Sessions

  • Breakout Session One: Past Due Payment Plans
    • Brittany Curry Hubbard; University Bursar – Indiana University
      • Indiana University will discuss their recent past due payment plan implementation and their goals for this solution.
  • Breakout Session Two: “Solutions” is the answer to solving the D’Youville Shuffle
    • Andrea Addison, Bursar – D’Youville CollegePaul Aries, Sr. Vice President – Nelnet Campus Commerce
      • “You have to get that approved in the Registrar’s office”. “Financial aid can help you with that question”. “You need to see the Bursar’s Office to enroll in a payment plan”. This is the D’Youville shuffle, and we bet this happens on your campus as well! Students needing to go to different offices, scattered around campus, to get answers to important questions, when all they really want to do is register and go to class. At D’Youville College the solution was Solutions, a new one stop center where students can get all their answers from cross-trained counselors in one state of the art facility. This session will focus on the objectives of establishing the one-stop center (improve student success), the resources needed, planning, development and execution, and how the online billing and payment solution fits in with the One Stop philosophy.

12:15 p.m. – 1:15 p.m. Lunch Provided

1:15 p.m. – 2:00 p.m. Product Roundtables – Roadmaps and Voice your Needs
Meet with Product Managers to review product roadmaps and make suggestions for features and enhancements.

  • eStore
  • Student Choice Refunds

2:00 p.m. – 2:15 p.m. General Session – Wrap up and Closing Comments
DeeAnn Wenger, President, Nelnet Business Solutions

2:30 p.m. – 3:30 p.m. Optional Product Training Sessions:

  • Cashiering & Mobile Register
    •  Your students expect you to accept payments anywhere.  Now you can!  Come see our newest products.
  • TMS to Enterprise Migration -What You Need to Know
    • Come learn about key features of Nelnet’s Enterprise platform as well as key differences between the TMS and Enterprise solutions.
  • eStore – Store by Store Access and Event Management
    •  See the latest features and what’s coming to eStore.
  • Campus Key Demo
    • Unlock your modern campus life with mobile technology. Get a hands-on demo of the newest app from Nelnet Campus Commerce.