Increasing Retention and Stabilizing Receivables

In Brief:

A recent study Nelnet Campus Commerce’s partner, Applied Performance Analytics (APA) determined that nearly 25 percent of students carry an unpaid balance over multiple terms.
On average, 12 percent of students carry over a balance greater than $800, which often results in a referral to collections and prevents re-enrollment.
Keeping students enrolled with Nelnet’s Past Due Payment Plans allows institutions and students to overcome the hardships they face regarding outstanding student balances.

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While most students are able to cover the fixed costs of their education, near the start of each term, the variable costs (food, books, lab fees, etc.) can often add up quickly, preventing students from paying their account in full. Applied Performance Analytics (APA), a partner with Nelnet Campus Commerce, conducted recent research on payment plans usage and found that on average, nearly 25 percent of students carry an unpaid balance from one term to another.

A Past Due Account Overview bar chart where nearly 25 percent of students carry an unpaid balance from one term to another. Read the following table for more details.

Past Due Account Overview
	Tier 1 past due balances between $800 and $1,500	Tier 2 past due balances between $1,501 and $2,500	Tier 3 past due balances between $2,501 and $4,500	Tier 4 past due balances between $4,501 and $7,500
Average past due balance	1,420	2,475	4,210	6,055
Number of accounts	341	767	1,095	1,150

Applied Performance Analytics

With 75 plus years of software development and complex analytics experience, APA designs machine learning and integrated reporting technology for the Financial Services, Compliance, and Higher Education industries. Workflow automation speeds processes, tracks, aggregates and analyzes data. We specialize in Performance Analytics to break down and pinpoint challenges and solve issues that lead to improved performance and profitability.

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