Nelnet’s customer service and support teams are the best I have worked with in over 20 years of higher education experience. No matter the issue, the team always responds promptly and usually has a solution within a few minutes or hours.
Carol Hutson, Controller, Blinn College
Our Pledge to You
When issues or questions arise, we know timing is everything. Your dedicated customer service team is ready and waiting to respond to inquiries as quickly as possible. We pledge to provide efficient solutions to keep your institution’s payment processes running smoothly.
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Peace of Mind
Our primary focus is on your success. With Nelnet, you’ll have less reasons to worry because we’ll work together to meet your goals and overcome challenges.
Each higher ed institution is unique. And the support you receive should be too. Your consistent, dedicated customer service team will take the time to understand your specific needs.
Time is of the essence. Quickly addressing your questions and concerns is a top priority. Our customer service team is highly responsive, ensuring you receive timely assistance when you need it most.
Partnership, Not Just Service
When you engage with Nelnet, you’re not just a customer, but a valued partner. Together, we’ll work hand in hand to create lasting impact and long-term success for your institution.
Case Study: University of Oregon
We’ve proudly served the University of Oregon for over 15 years. As we’ve grown, so has our ability to offer excellent customer service and partnership for years to come.Read Case Study from the University of Oregon
The support at Nelnet Campus Commerce is great! I never feel like my questions won’t get answered because it isn’t my contact’s area of expertise. They will always go above and beyond to get the answers I need.
Shawnia Gurtz, Student Finance Coordinator Bismarck State College
Nelnet Campus Commerce by the Numbers
Institutions Partnered With
Annual Payments Processed
Join our webinar as we break down the change management approach to its core pillars and discuss actionable techniques for guiding people through the change journey.Watch Webinar about A Quick Guide to Change Management
Jeff Selingo, higher education strategist, New York Times bestseller and contributor to the Washington Post, discussed with Nelnet Campus Commerce his perspectives on the future of higher education.Watch Webinar about Perspectives from Strategist Jeff Selingo
Case Studies Read about From ‘Dead in the Water’ to Hitting the Deadline: a College’s Payment Journey
With only three months before going live with their new ERP system, Indian River State College was missing a payment processing system. Even though Nelnet Campus Commerce did not initially have a compatible cashiering product, by working together with the college's ERP company it found a solution that saved Indian River State College from disaster.Read More about From ‘Dead in the Water’ to Hitting the Deadline: a College’s Payment Journey
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Find unmatched customer service that prioritizes the needs of your institution.Talk to a Nelnet Associate