Our Pledge to You
When issues or questions arise, we know timing is everything. Your dedicated customer service team is ready and waiting to respond to inquiries as quickly as possible. We pledge to provide efficient solutions to keep your institution’s payment processes running smoothly.
See What Success Looks Like
Peace of Mind
Our primary focus is on your success. With Nelnet, you’ll have less reasons to worry because we’ll work together to meet your goals and overcome challenges.
Each higher ed institution is unique. And the support you receive should be too. Your consistent, dedicated customer service team will take the time to understand your specific needs.
Time is of the essence. Quickly addressing your questions and concerns is a top priority. Our customer service team is highly responsive, ensuring you receive timely assistance when you need it most.
Partnership, Not Just Service
When you engage with Nelnet, you’re not just a customer, but a valued partner. Together, we’ll work hand in hand to create lasting impact and long-term success for your institution.
Case Study: University of Oregon
We’ve proudly served the University of Oregon for over 15 years. As we’ve grown, so has our ability to offer excellent customer service and partnership for years to come.Read Case Study from the University of Oregon
Nelnet’s customer service and support teams are the best I have worked with in over 20 years of higher education experience. No matter the issue, the team always responds promptly and usually has a solution within a few minutes or hours.
Carol Hutson, Controller, Blinn College
The support at Nelnet Campus Commerce is great! I never feel like my questions won’t get answered because it isn’t my contact’s area of expertise. They will always go above and beyond to get the answers I need.
Shawnia Gurtz, Student Finance Coordinator, Bismarck State College
The Customer Service makes working with Nelnet an absolute dream. They are friendly, knowledgeable, and VERY attentive to the needs of their customers.
Cassandra Stone, Manager Student Accounts and Cashiering, Palomar College
Nelnet Campus Commerce by the Numbers
Institutions Partnered With
Annual Payments Processed
See how Nelnet Cashiering from Nelnet Campus Commerce can optimize administrative processes and improve students experience at higher education institutions.Read More about Advantages of Using Nelnet Cashiering: A Streamlined Cashiering Solution
Nelnet Campus Commerce wants to help you educate your higher education community about Phishing and Social Engineering Awareness with our guide.Read More about Protecting Higher Ed: A Guide to Phishing & Social Engineering Awareness
During our CampusConnect Virtual Conference 2023, we hosted a keynote session with NACUBO to share updates from our nation’s capital affecting higher education.Read More about NACUBO Update: Top 5 Business Issues Affecting Higher Education
Ready to Connect?
Find unmatched customer service that prioritizes the needs of your institution.Talk to a Nelnet Associate