Covid-19 has had a major impact on society and placed many unplanned burdens on students and families. Many students are struggling with whether or not to return or attend college, and if they do, how they are going to pay their tuition. This indecision may leave students in a position where traditional payment plan start dates will not work for them, and calls for flexibility and creativity.

Objectives:

• How did we get here?
• Voice of the customer
• Hear from Johns Hopkins University and how they tackled the challenges they faced
• What can we do moving forward