Project Horizon

Every feature, every update, and every solution is built with your feedback, for your future.

A New Era of Partnership

You told us what you needed, and we listened. In this video, Nelnet Campus Commerce leaders share how your feedback shapes the future of our products, services, and support. This isn’t just a roadmap; it’s a movement, and you’re at the center of it.

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What Is Project Horizon?

Project Horizon is a strategic leap forward. It reimagines how Nelnet Campus Commerce engages with you, how we build products, and how we support your institution. It’s not just an upgrade; it’s an evolution of our platform, built on three pillars.

Engagement

Collaborate with us through initiatives like The Nelnet Quad, webinars, and in-person events.

Product

We’re working with you to create user-driven design, mobile-first experiences, and intuitive tools like Nelnet Notify.

Support

You are our priority. We support you with 24/7 domestic service, proactive outreach, and faster resolutions.

Why Should Project Horizon Matter to Me?

You deserve more than a vendor; you deserve a partner. Project Horizon’s initiatives will reduce workloads, minimize risk, and remove barriers so you can focus on what matters most: your students.

Reduce Effort: Our solutions are built from real institutional workflows, not theoretical designs, so your team spends less time on manual tasks and more time on strategic priorities.
Reduce Risk: Every feature is risk-tested before release, ensuring compliance and stability across integrations and operations.
Remove Barriers: We’re eliminating friction in payment facilitation, streamlining operations, and supporting strategic flexibility through informed innovation.

The Impact of Your Feedback

Your voice is shaping the future of Nelnet Campus Commerce. Through advisory boards, design partnerships, and The Nelnet Quad, your feedback directly influences our roadmap. Here’s how you can get involved:

Join The Nelnet Quad to share ideas and best practices.
Become a design partner and co-create new features.
Participate in beta testing and get early access to tools.
Join one of our client advisory boards.

"Our support isn’t just a service. It’s a proactive partnership designed to help you succeed."

Patti Mufferi, Director - Client Experience

How Client Support Has Changed

Our reimagined support model is more proactive, personalized, and always available.

24/7 Domestic Support: Our support team is always available because we know your questions don’t follow a 9-5 schedule.
Faster Resolutions: Your time is valuable. So, we’ve taken steps to improve our triaging so we can find the resolution you need faster.
Dedicated Success Managers: You’ll work with one, consistent team that will offer you guidance tailored to your institution.
Transparent Communication: Expect regular updates that keep you informed every step of the way.

"We’re not just keeping up with innovation. We’re leading it intelligently."

Brittany Hubbard, Director - Product Strategy

You’re Not Just a Client. You’re a Co-Creator.

Your continued engagement ensures that the tools we build reflect your real-world needs. By staying involved, you:

Influence the product roadmap
Gain early access to new features
Help shape the future of higher education payments

Upcoming Opportunities to Learn More

Join us for one (or all) of these events to explore new tools, get hands-on training, and hear directly from our product and leadership teams.

Press Release

Nelnet Campus Commerce to Host Virtual Summit, Showcasing Payment Innovation.

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Virtual Client Summit

Connect with Nelnet leadership and your peers from higher education institutions across the country.

Learn More

Have a Question or an Idea?

Do you want to shape the future of Project Horizon? Reach out to your client success manager to learn how to get involved. Or drop us a note below with your questions or ideas.