4 Things to Look for in a Higher Ed Payment Partner

In Brief:

  • Choosing the right payment processing provider for your college or university can be a challenging and, at times, an overwhelming task. Whether your enrollment size is a few thousand or tens of thousands, there are several qualities to consider before making your decision.

Share

Nadine Nelson
Author: Nadine Nelson

With over 20 years of experience in higher education in marketing, enrollment management and student financial services, Nadine joined the Nelnet Campus commerce team in May 2018. She is passionate about marketing, the client experience and delivering on the brand promise. Born and raised in South Africa, Nadine came to the U.S. as an international student and completed a Bachelor of Business Administration degree in marketing and a Master degree in Business Administration at Andrews University in Michigan. Nadine is a champion of the student experience and loves to mentor young professionals. She resides in Lincoln, Nebraska with her husband Vaughan and children Adele (7) and Brendan (4) – they love traveling, playing and family time.

View all posts by Nadine Nelson

Blog Post

Choosing the right payment processing provider for your college or university can be a challenging and, at times, an overwhelming task. Whether your enrollment size is a few thousand or tens of thousands, there are several qualities to consider before making your decision.

1. Security & Compliance

The number of payment interactions on college campuses is staggering.  In person and online payments introduce significant risk to an institution.  When choosing a payment provider, ensure security and compliance is a priority.  Look for PCI DSS Level 1 certification as a measure of security for personal and payment information. This standard is designed to ensure that all information is collected, transmitted and stored according to the Payment Card Industry requirements.

2. Student User Experience

We operate in the digital age. Students connect to every part of their lives with their smartphone. They want to make payments, view and manage their account information, and access their data in real-time, right from their phones.  Students are the life of a campus, make sure you’re meeting them where they are and give them the best possible experience.

3. Management

As an administrator, you have an incredible amount of responsibility. Choose a payment provider that simplifies your life by creating efficiencies and reducing costs; allowing you to focus on more important things, your students. Search for a partner with connected products that integrate with your ERP so your office isn’t maintaining multiple databases and manually updating student records.

4. Customer Support

Your payment provider should be a partner that shares the mission of your institution and the goals of your students’ success.  Choose to work with payment experts in the Higher Education space that will provide solutions tailored to the unique needs of your institution. Supporting your families is critical to your business; make sure your provider shares your commitment to them.