Nelnet Campus Commerce | Discover Your Success Partner

Our Pledge to You

When questions or issues arise, we know timing and clarity are everything. That’s why our reimagined support model delivers personalized, responsive service with dedicated points of contact, expanded after-hours availability, and proactive outreach. We pledge to provide timely solutions, transparent updates, and consistent support to keep your institution’s payment processes running smoothly.

See What Success Looks Like

New Engagement Support Model

Our reimagined support structure emphasizes personalization, responsiveness, and efficiency with dedicated contact points, stronger performance metrics, and proactive client engagement.

Enhanced After-Hours Support

Our new after-hours support process ensures issues receive responses within one hour, demonstrating our commitment to prompt assistance no matter the time.

Client-Driven Improvements

We strive to be more proactive in anticipating challenges, more relationship-focused through personalized interactions, and more responsive to your evolving needs.

More Transparent Communication and Issue-Tracking

Expect more precise insights into support performance, issue resolution timelines, and consistent updates, keeping you informed every step of the way.

Case Study: University of Oregon

We’ve proudly served the University of Oregon for over 15 years. As we’ve grown, so has our ability to offer excellent customer service and partnership for years to come.

Read Case Study

“Nelnet’s customer service and support teams are the best I have worked with in over 20 years of higher education. No matter the issue, the team always responds promptly. They have worked with us on complicated issues until a full resolution is reached.”

Carol Hutson, Controller, Blinn College

Nelnet Campus Commerce by the Numbers

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Institutions Partnered With

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Students Supported

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Annual Payments Processed

Featured Insights

Blog Post

Nelnet Campus Commerce

2/28/25

Jacki Leon, Manager, Account Executives, Nelnet Campus Commerce

We’re excited to introduce Jacki Leon as our new Manager, Account Executives – West at Nelnet Campus Commerce! With over 19 years of experience in higher education and financial services, Jacki brings expertise in student financial literacy, strategic partnerships, and innovative solutions. Learn more about her journey and role at NCC!

Advantages of Using Nelnet Cashiering: A Streamlined Cashiering Solution

See how Nelnet Cashiering from Nelnet Campus Commerce can optimize administrative processes and improve student experiences at higher education institutions.