smarter campus

Blog Post

Nelnet Campus Commerce

11/11/20

Best-In-Class Customer Service: The Friendly Tenet

Our friendly associates always strive to positively impact the students of our institutional partners by carrying out the “Golden Rule” of treating others the way you want to be treated. Being friendly allows for open, honest, and efficient communication.

Best In Class

Blog Post

Nelnet Campus Commerce

10/23/20

Helping Students Manage Credit Cards

Institutions can help their students manage credit cards by following Nelnet’s four tips. It is important to help students identify their financial needs vs. wants to eliminate credit card debt and make students aware of the responsibility that comes with owning a credit card.

Building Your Smarter Campus

Blog Post

Nelnet Campus Commerce

10/20/20

Best in Class Customer Service

Nelnet is committed to delivering best-in-class service for the institutions we partner with. “Best in class” is a promise that we will adapt to the ever changing needs of our partners. Our partners can trust us to be genuine, proficient and efficient.

Best In Class

Blog Post

Nelnet Campus Commerce

10/12/20

Protect Students from Spear Phishing Attacks

The cyber division within the FBI put out an important notice regarding spear phishing. We want our partners’ staff and students to be aware of spear phishing attacks. The Nelnet cybersecurity team includes 70 plus individuals that promote security within the Nelnet environment.

Security and Compliance

Blog Post

Nelnet Campus Commerce

9/15/20

Our Partnership with GradGuard

As a result of this partnership, all 1,300+ higher education institutions can have access to a new feature that integrates within their existing Nelnet solution. GradGuard’s tuition insurance provides a refund for deposits, academic fees, housing and tuition when a student completes an unexpected medical withdrawal due to a covered reason such as an illness (mental and physical), accident or injury.

Building Your Smarter Campus

Blog Post

Nelnet Campus Commerce

9/10/20

How COVID-19 Changed Higher Education

Many institutions have been asking how COVID-19 will impact enrollment numbers – though the answer tends to rely on a number of factors, our survey respondents have actually seen fairly positive results. Institutions had to change rapidly in early 2020, but there was still a lot of work to do before re-launching in the fall.

Building Your Smarter Campus

Blog Post

Nelnet Campus Commerce

2/2/20

Chatbots Can Boost Your Communication

Chatbots are making it easier for students to engage with campus from applications to on-campus experiences. Students demand mobile engagement from their institution and chatbots assist with this communication. Faculty also benefit from chatbots from sending reminders to students to links to grades.

Payment Technology

Blog Post

Nelnet Campus Commerce

9/26/19

Don't Be Afraid of Implementation

We take new product implementation seriously and our exceptionally high customer satisfaction rate proves it. See how we create a better process.

Building Your Smarter Campus

Blog Post

Nelnet Campus Commerce

7/2/19

5 Tips to Rock Recruitment Emails

Grow your higher education enrollment with these tried-and-true email tips for success! You don't have to be a professional marketer to email like one. Create engaging content, build a solid email list, and perfect it with testing — just a few tips to improve your email strategy.

Nelnet Updates

Blog Post

Nelnet Campus Commerce

5/3/19

The Easy Solution to International Payments

International students are wonderful additions to campus, but dealing with multiple currencies is not. We make international payments simple and streamlined. International tuition and fees are usually paid via bank wire transfers and have an increased risk of fraud at your institution.

Building Your Smarter Campus

Blog Post

Nelnet Campus Commerce

1/24/19

The Future of E-Commerce on Campuses

Jodi Spethman, director of marketing, shared some of her wisdom from 20 years of professional experience and working closely with e-commerce and higher education.

Building Your Smarter Campus

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