In Brief:
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The 2025 NCC Virtual Client Summit brought nearly 600 higher education professionals together for a powerful day of innovation, collaboration and forward-looking insights. Leaders shared momentum around Project Horizon, showcased new developments across our product suite and reinforced NCC’s commitment to proactive partnership. NACUBO also delivered timely policy updates shaping the future of higher education. This year’s summit highlighted the shared focus on building smarter, student-centered campus commerce experiences — and the momentum we’re carrying into 2026.
Blog Post
A Virtual Summit That Moved the Industry Forward
The 2025 Nelnet Campus Commerce Virtual Client Summit (VCS) brought together nearly 600 higher education professionals for a dynamic day of learning, collaboration and forward-looking insights. This year’s summit made one thing clear: institutions across the country are actively seeking smarter, simpler and more connected commerce experiences.
Across every session, one theme rose to the top:
the future of campus commerce is accelerating — and institutions want to be ready.
“Everything we are doing centers on informed innovation. It is about making sure we are not creating new things simply because they seem exciting, but because they genuinely serve our clients. Our goal is to be a true, strategic partner.”
— Jackie Strohbehn, President, Nelnet Campus Commerce
Attendees explored new platform capabilities, saw real-time demonstrations and learned how Horizon’s unified architecture is reshaping the future of student and administrative experiences.
Three Product Sessions, One Clear Direction: Simplify and Empower
This year’s product sessions delivered a powerful message: institutions want solutions that are smarter, faster and built around real-world challenges.
Instead of focusing on feature lists, the sessions demonstrated:
• How campuses can streamline communication through smarter, configurable messaging
• How financial aid teams can modernize and automate scholarship workflows
• How business offices can reduce manual effort and elevate the student payment experience
Director of Product Strategy Brittany Hubbard captured the essence of NCC’s innovation approach:
“We are not just keeping up with innovation. We are leading it intelligently.”
— Brittany Hubbard, Director of Product Strategy
Each session gave institutions a hands-on look at how NCC is building technology that empowers teams, reduces complexity and strengthens outcomes.
Client Experience: Service That Feels Like Partnership
Beyond product insights, the summit reinforced NCC’s long-standing commitment to delivering the industry’s most responsive and relationship-driven support model.
Director of Client Experience Patti Mufferi highlighted this philosophy:
“Our support is not just a service. It is a proactive partnership designed to help you succeed.”
— Patti Mufferi, Director of Client Experience
Her message echoed throughout the summit — support is not reactive. It is strategic, ongoing and deeply collaborative.
Government Affairs & NACUBO: What Institutions Need to Know Now
One of the most timely sessions came from NACUBO, delivering essential updates on policy, compliance and the ongoing federal government shutdown. Their guidance helped institutions understand the evolving regulatory landscape and what to prepare for in 2026 and beyond.
More Than a Summit — A Shared Commitment to Student Success
Institutions from across the country — from Arizona State University to Western Governors University — showed up with their questions, ideas and aspirations. Together, attendees reinforced that:
• Students expect clearer, more proactive communication
• Teams need integrated systems that reduce operational friction
• Flexible and scalable solutions are no longer optional
• The right partner creates momentum and confidence in times of change
The 2025 Virtual Client Summit showcased not only NCC’s growth — but the collaborative spirit shaping the future of higher education.
Looking Ahead
As Nelnet Campus Commerce builds the next generation of connected campus solutions, this year’s summit serves as a powerful reminder:
Innovation moves faster and further when we build it together!
Didn’t get a chance to attend the 2025 Virtual Client Summit?
Watch the sessions on demand and discover how Nelnet Campus Commerce is helping campuses simplify processes and strengthen student success:
Author: Nelnet Campus Commerce
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