Creating a Clear Path to Repayment with Pitt Community College

When students fall behind on tuition, every institution faces the same difficult choice: send accounts to collections or give students a manageable path back to good standing. Pitt Community College (PCC) chose the latter, implementing Nelnet Campus Commerce's Past Due Payment Plans to offer flexible repayment options and reach students with targeted communication before balances escalated.

By offering students a structured path to resolve past-due balances, PCC recovered $147,000+ in receivables while reducing the number of accounts moving to collections.

• Give students repayment options that fit real-life budgets
• Automate invitations encouraging students to sign up on their own
• Craft outreach that drove action before balances reached collections