2026 CampusConnect Agenda

Conference Kick Off [Regatta Ballroom]

Hear the latest from Jackie Strohbehn, President of Nelnet Campus Commerce, and Evan Claudeanos, Managing Director of Product Strategy and Engineering, in this engaging, enlightening, and inspiring keynote. Together, they’ll introduce Project Horizon: The Modern Student Financial Experience — a forward-looking session exploring emerging industry trends, the expanding role of AI in higher education finance, and how Nelnet Campus Commerce is shaping what’s next for student payments and campus operations.

Coffee Break, sponsored by Discover [Atrium]

From Assessment to Action: Modernizing Campus eCommerce with Nelnet Storefront (A Multi-Institution Case Study Panel) [Regatta Ballroom]

Austin Smith, eCommerce and Compliance Manager, Mississippi State University; Celeste Tyler, Director & Bursar, Binghamton University; Laurie Holbrook Doyon, Manager Account Executive, Nelnet Campus Commerce

Managing payments and eCommerce across a decentralized campus brings fragmented workflows, reconciliation headaches, and compliance pressures — challenges shared by institutions of every size. This panel brings together Mississippi State University, walking through their active Nelnet Storefront implementation covering legacy system mapping, PCI/SAQ A P2PE compliance, and Banner integration, and Binghamton University’s Bursar’s Office, which has already achieved centralized oversight while empowering departments to independently manage their own storefronts. Whether you’re evaluating, mid-implementation, or refining an existing system, this session delivers a practical roadmap from real institutional voices.

Payments & Fraud Risk [Bowline Room]

Learn how to detect exposure and fraud risk in your office, handle reporting needs and requests in a compliant way, and look for feature gaps that could put your campus at fraud risk.

Session with Krew [Regatta Ballroom]

More information to come!

Project Horizon – Why Design a New Student Financial Experience, a Look Under the Hood [Regatta Ballroom]

Discover how Horizon is reimagining the student financial experience — from the moment a student asks, “what do I owe?” to the flexible, family-friendly repayment options institutions need. In this session, we’ll walk through what’s here, including account presentation, guest payments, and AI-driven personalization that can recommend payment options based on the payer’s needs, reducing friction for students and staff alike. Then we’ll take a first look at upcoming features, such as flexible payment plans and institution-initiated payment plan invitations designed for those moments when a student needs extra support. Whether you’re implementing soon or planning for later, this session will give you a clear picture of what’s possible.

Notify: “Message That Moves Money” [Regatta Ballroom]

Collaborate on how to improve communication timing, automation, and drive measurable engagement for messages to your students.

Student Mobility, Payment Networks, and Security: The Connection You Can’t Afford to Ignore [Bowline Room]

International student mobility is shifting, with new source markets like Nigeria, Nepal, and Vietnam and growing interest in destinations beyond the “Big Four” — bringing more currencies, more payment types, and more exposure to fraud. Join Convera to explore how institutions that modernize now through alternative payment methods, automation, and fraud controls will be best positioned to adopt emerging rails like stablecoins and turn the payment experience into a foundation of institutional trust.

Snack Break Sponsored by Discover [Atrium]

[Project Horizon] – Shaping What’s Next: The Future of Student Financial Wellness and Administrative Operations [Regatta Ballroom]

Great administrative tools don’t just make institutions more efficient — they create better outcomes for students and families navigating financial stress. Join us for a forward-looking conversation about where we’re headed: streamlining the operational experience for your staff while building meaningful financial wellness support for the students you serve. This is an open session — bring your questions, your wish list, and your candid feedback as we share early concepts and invite your input on the road ahead.

A Bill is no longer a Bill! (Rutgers University) [Regatta Ballroom]

A Bill is no longer a Bill! It’s no longer a place where only numbers sit! Having additional data that drives personalized bills to students that can provide not only the “numbers” but also financial literacy that includes additional resources, is the pivot that Rutgers is working towards!

Student Refunds [Bowline Room]

Get a hands-on look at the redesigned Refunds experience, and see how your feedback has helped to shape the product today.

Blockchain Presentation [Regatta Ballroom]

More information to come!

Governance in Motion: Adapting to Evolving Compliance Requirements [Bowline Room]

As compliance requirements shift, so must your governance structures. CampusGuard explores practical strategies for aligning governance and operations to stay ahead of regulatory change at your institution.

Dynamic Forms: See What It Can Do, Help Us Build What’s Next [Regatta Ballroom]

See how Dynamic Forms can collect any type of information and launch workflows that follow. You’ll also get a sneak peak at the new form designer launching in late 2026, and share your feedback.

CIBC Sponsored Session [Bowline Room]

More information to come!

Storefront Revenue Opportunity Lab & Events Whiteboard [Regatta Ballroom]

Identify underutilized revenue streams, operational friction, and report gaps across your campus. Walk through current event functionality in Storefront and collaborate on new event functionality that your campus could utilize

Rethinking Withdrawals: How Integrated Tuition Protection Supports Student Success and Financial Stability [Bowline Room]

Stopouts and withdrawals are an increasingly common part of the enrollment lifecycle, driven by financial, health, and life events. This session explores how campuses are reshaping the withdrawal experience from a point of friction into an opportunity for continued engagement — and how integrated tuition insurance within Nelnet’s payment platform can support students while protecting institutional revenue.

SBP “Manual to Modern” Workflow Flip Map [Regatta Ballroom]

Review and discuss approaches for leveraging SBP functionality across various integration options – discover a flexible third‑party billing solution designed to support institutions regardless of whether they utilize TPC.

Configuration Consequences: The Domino Effect Game [Bowline Room]

Learn about systems-thinking to anticipate unintended consequences before they reach students. See how seemingly small technical decisions can create cascading student and payer experience impacts.

Workflow Pressure Test – QuickPay [Regatta Ballroom]

(QuickPay Clients) Map out where the billing and payment lifecycle breaks under pressure, and collaborate on ideas for automation and reporting improvements.

Workflow Pressure Test – Enterprise [Bowline Room]

(Enterprise Clients) Map out where the billing and payment lifecycle breaks under pressure, and collaborate on ideas for automation and reporting improvements.