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CampusConnect 2019: Connect. Learn. Explore.

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Posted on November 20, 2019 in Building Your Smarter Campus, Conferences and Events, User experience

Buffalo, New York and the scenic backdrop of Niagara Falls played host to the 2019 Nelnet Campus Commerce client user group event, CampusConnect. This was the first time the annual conference was held in fall, moving away from the customary summer time frame. The change was in response to feedback from many of our partners... Read More »

How Chatbots Can Boost Your Communication with Students and Prospects

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Posted on November 14, 2019 in Building Your Smarter Campus, Professional Development, Reaching Students

Technology makes it possible to do almost everything more efficiently, including communicating with students, parents, and prospective students. Gone are the days when students and family members had to wait until a staff member was in the office and available in order to get their questions answered.  Today, most colleges and universities have detailed information available... Read More »

Jenni Friesen – Manager of Higher Ed Account Management

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Posted on November 12, 2019 in Employee Spotlight

Jenni Friesen is the manager of higher ed account management at Nelnet Campus Commerce. After 12 years in higher ed, Jenni had some great advice on helping educational dreams come true and providing the best customer experience possible.  Q: What makes you passionate about what you do?  A: It’s easy to find passion working here, especially with so many opportunities to work with customers and hear stories about how we... Read More »

7 Technology Trends in Higher Ed

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Posted on October 31, 2019 in Building Your Smarter Campus, Employee Spotlight, Reaching Students

I’ve practically grown up in the data, application, information, and tech industry. For over 18 years, I’ve worked with both small organizations and major corporations like Gartner and Nelnet. With Nelnet Campus Commerce, I’m proud to help our partners consider the impact future technology will have on higher education. 1.   Meeting increasingly higher customer expectations... Read More »

Understanding PCI DSS Level 1 Compliance

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Posted on October 31, 2019 in Compliance, Payment Technology Trends, Security

The Payment Card Industry Data Security Council (PCI Security Standards Council) is an open global forum that is responsible for the development, management, education and awareness of PCI Security Standards, including data security standards, payment application data security standards and pin transaction security.  PCI Standards Overview The council’s five founding global payment brands have agreed to incorporate PCI... Read More »

Meet Wendy Grier, RVP | Nelnet Campus Commerce

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Posted on September 30, 2019 in Employee Spotlight

We are thrilled to welcome Wendy Grier, dog lover and higher education professional, to the team as the new Regional Vice President for the Southwest region. Check out highlights from her welcome interview: Wendy, what are some of the highlights of your career before Nelnet Campus Commerce? I’ve been in higher education for over 20... Read More »

FERPA: Parents, Payment Plans, and Permission

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Posted on September 27, 2019 in Building Your Smarter Campus, Communication and Advancement, Compliance, Financial Wellness, Security

The Family Education Rights and Privacy Act (FERPA) is tricky business. It makes the college student the sole owner of their grades and financial information, even while their parents are footing the tuition bill. It’s a difficult conversation to have when parents call the university to make a payment, but the financial officer is unable... Read More »

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