2026 Virtual CampusConnect Agenda

Keynote

Hear from Nelnet Campus Commerce President, Jackie Strohbehn on the current and future state of higher education finance.

Keynote

Our Managing Director of Product and Engineering, Evan Claudeanos, takes us on a tour of our most exciting product updates and introduces a brand new Horizon early access program. Come find out how you can have a direct hand in shaping the future of our products.

NACUBO Updates from the Hill

Washington moves fast. NACUBO’s Liz Clark keeps you ahead with a hard out, no fluff briefing on the federal policy and legislative changes headed for your bursar’s office.

Lunch Break

Flexible by Design: Inside the New Horizon Payment Experience

We unpack what makes Horizon’s new payment experience different: self-service payment plan setup that’s already got schools buzzing, more control for your office, and more flexible options for the people actually paying the bill.

Click, Compromise, Chaos: AI Threats to Schools

AI isn’t just making your team faster — it’s making scammers faster too. Erik Brown breaks down how generative AI is being weaponized against school IT and finance offices, with real examples and budget-friendly ways to fight back before you’re the next headline.

Sponsor Billing & Payments

A look at where Sponsor Billing & Payments stands and where it’s headed.

Past Due Payment Plans Business Processes School Panel

Every school swears their past-due process is fine, until they hear how someone else does it. Business officers from two different institutions get candid about what’s worked, what’s backfired, and what they’d change tomorrow. Steal their playbook before your next collections cycle.

Fraud and Ghost Student Panel

Ghost students aren’t an urban legend. They’re a fraught line item. This panel digs into how two different institutions are catching financial aid fraud before it gets out of hand.

Checkout Session

Fraud during admissions season is the plot twist nobody wants. Explore how to use Nelnet’s Checkout to stop fraudulent applications before they ever become a problem.

Introducing Nellie by Nelnet Campus Commerce

Meet Nellie: the teammate who never sleeps on past-due accounts. See how automated workflows take routine collections conversations off your staff’s plate and speed up resolution, so your team spends less time chasing and more time on accounts that truly need a human touch.

Design Session

Introducing Our Streamlined Learning Experience

We’re retiring our current LMS and moving course content to HubHelp — a more efficient, centralized home for training materials. This session walks through what’s changing and how it benefits your team.

How Horizon Supports Payer Financial Wellness Today

This is Horizon at its most human. Proactive alerts, a guest payer experience, and situation-aware design already built in to cut confusion and show up for payers exactly when it matters, like the moment a bill lands or a deadline is closing in.

More Than T-Shirts and Tickets: How Schools Are Creatively Using Storefront

T-shirts and tickets are just the opening act. Explore the unique, and surprisingly profitable, things schools are running through Storefront, plus a first look at what’s coming with Events Hub.

Notify in Action: How Rutgers Went Live Fast and Never Looked Back

Rutgers went live with Notify and never looked back. Hear straight from Rutgers University and Nelnet’s Notify team on what made the rollout easy, what surprised them, and what to know before you flip the switch. Live Q&A included.

QuikPay and the Future of Higher Ed Financial Success

QuikPay users, this one’s for you. See what’s shifting in higher ed payments right now, and get a first look at how Horizon builds on everything you already rely on in QuikPay. This is not just a roadmap slide, it’s a live discussion.

Enterprise and the Future of Higher Ed Financial Success

Running on Enterprise? Come see where it’s headed. This session shows how Horizon builds on the Enterprise experience you know, as well as highlights on what’s better, what’s new, and what’s next.

Closing Remarks