Building Your Smarter Campus

Taking Payments Securely While Working Remotely

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Posted on March 24, 2020 in Building Your Smarter Campus, Payment Technology Trends, Security

With the rise of COVID-19 (coronavirus), what was once an easy in-person payment in the business office has changed dramatically. Now, remote staff are trying to take payments from their home office with students over the phone. Yet regardless of where a payment is taken, it still must be protected from breaches and encrypted for... Read More »

How Enrollment Management is Shifting in the Modern Admissions Office

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Posted on March 09, 2020 in Building Your Smarter Campus, Communication and Advancement, Professional Development, School Operations

For many years, the gold standard in institutions’ admissions offices was to have a well-defined and universal tier of admissions professionals. Most universities, no matter whether they were independent, faith-based, or otherwise affiliated, followed this same model. The director of admissions oversaw all admissions and enrollment responsibilities, with other employees (like an admissions assistant or... Read More »

Expanding Your Credit Card Options

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Posted on February 20, 2020 in Building Your Smarter Campus, Communication and Advancement, Payment Technology Trends

The Value of Diverse Acceptance Methods Sometimes universities are hesitant to allow students to pay tuition with their credit card. Staff don’t want to encourage students to carry large balances on a credit card that typically carries a higher interest rate than a private educational loan. In addition, many students pay each other with apps... Read More »

What Does AB-1313 Mean for Higher Education Institutions?

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Posted on February 13, 2020 in Building Your Smarter Campus, Payment Technology Trends, Professional Development, Security

On January 1, 2020, California Law AB-1313 went into effect. If you’ve been following along (or are in California), you’ll most likely be aware of the bill, which was voted on in October 2019. Under the new law, if a California student has outstanding debt, the institution they attend can’t charge higher transcript fees, provide... Read More »

How Chatbots Can Boost Your Communication with Students and Prospects

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Posted on February 02, 2020 in Building Your Smarter Campus, Professional Development, Reaching Students

Technology makes it possible to do almost everything more efficiently, including communicating with students, parents, and prospective students. Gone are the days when students and family members had to wait until a staff member was in the office and available in order to get their questions answered.  Today, most colleges and universities have detailed information available... Read More »

CampusConnect 2019: Connect. Learn. Explore.

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Posted on November 20, 2019 in Building Your Smarter Campus, Conferences and Events, User experience

Buffalo, New York and the scenic backdrop of Niagara Falls played host to the 2019 Nelnet Campus Commerce client user group event, CampusConnect. This was the first time the annual conference was held in fall, moving away from the customary summer time frame. The change was in response to feedback from many of our partners... Read More »

7 Technology Trends in Higher Ed

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Posted on October 31, 2019 in Building Your Smarter Campus, Employee Spotlight, Reaching Students

I’ve practically grown up in the data, application, information, and tech industry. For over 18 years, I’ve worked with both small organizations and major corporations like Gartner and Nelnet. With Nelnet Campus Commerce, I’m proud to help our partners consider the impact future technology will have on higher education. 1.   Meeting increasingly higher customer expectations... Read More »

FERPA: Parents, Payment Plans, and Permission

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Posted on September 27, 2019 in Building Your Smarter Campus, Communication and Advancement, Compliance, Financial Wellness, Security

The Family Education Rights and Privacy Act (FERPA) is tricky business. It makes the college student the sole owner of their grades and financial information, even while their parents are footing the tuition bill. It’s a difficult conversation to have when parents call the university to make a payment, but the financial officer is unable... Read More »

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