Building Your Smarter Campus

CampusConnect 2019: Connect. Learn. Explore.

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Posted on November 20, 2019 in Building Your Smarter Campus, Conferences and Events, User experience

Buffalo, New York and the scenic backdrop of Niagara Falls played host to the 2019 Nelnet Campus Commerce client user group event, CampusConnect. This was the first time the annual conference was held in fall, moving away from the customary summer time frame. The change was in response to feedback from many of our partners... Read More »

How Chatbots Can Boost Your Communication with Students and Prospects

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Posted on November 14, 2019 in Building Your Smarter Campus, Professional Development, Reaching Students

Technology makes it possible to do almost everything more efficiently, including communicating with students, parents, and prospective students. Gone are the days when students and family members had to wait until a staff member was in the office and available in order to get their questions answered.  Today, most colleges and universities have detailed information available... Read More »

7 Technology Trends in Higher Ed

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Posted on October 31, 2019 in Building Your Smarter Campus, Employee Spotlight, Reaching Students

I’ve practically grown up in the data, application, information, and tech industry. For over 18 years, I’ve worked with both small organizations and major corporations like Gartner and Nelnet. With Nelnet Campus Commerce, I’m proud to help our partners consider the impact future technology will have on higher education. 1.   Meeting increasingly higher customer expectations... Read More »

FERPA: Parents, Payment Plans, and Permission

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Posted on September 27, 2019 in Building Your Smarter Campus, Communication and Advancement, Compliance, Financial Wellness, Security

The Family Education Rights and Privacy Act (FERPA) is tricky business. It makes the college student the sole owner of their grades and financial information, even while their parents are footing the tuition bill. It’s a difficult conversation to have when parents call the university to make a payment, but the financial officer is unable... Read More »

10 Tips to Increase Your Institution’s Website Accessibility

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Posted on September 03, 2019 in Building Your Smarter Campus, Communication and Advancement, Compliance, User experience

Everyone should be able to use your institution’s website – especially those with disabilities. Not only is it the right thing to do, your institution could face lawsuits if your site is not accessible. Web Content Accessibility Guidelines (WCAG) are the international standards put in place by the World Wide Web Consortium (W3C) to help... Read More »

3 Payment Predictions for Higher Ed

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Posted on September 02, 2019 in Building Your Smarter Campus, Conferences and Events, Employee Spotlight, Payment Technology Trends

Ruth Harpool, managing director of treasury operations at Indiana University, doesn’t consider herself a techy. She learned about firewalls, routers, and ports out of necessity. However, she does proudly call herself a “payment geek.” “What fascinates me most about payments is that each method has its own inherent risk,” says Ruth. “Credit cards can be... Read More »

5 Tips for Small Higher Ed Marketing Teams

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Posted on September 01, 2019 in Building Your Smarter Campus, Communication and Advancement, Professional Development, Reaching Students, School Operations

While some universities have several people and teams focused on social media, public relations, and marketing — what if your small department is supposed to do aspects of all three? Don’t stress, we’ve got five tried-and-true techniques to help you maximize results. Automate. Make sure you’re using as many automated resources as possible. Schedule social... Read More »

10 Steps: LinkedIn for Your Institution

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Posted on August 06, 2019 in Building Your Smarter Campus, Communication and Advancement, Partnership, Professional Development

Most institutions know that social media — especially LinkedIn — is a powerful tool to connect with community organizations, sister institutions, parents, and alumni. But where to start? Start utilizing LinkedIn with these 10 easy steps. Accurate contact info In the “About” section of your university’s LinkedIn profile, make sure your contact information is correct... Read More »

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