Building Your Smarter Campus

How Enrollment Management is Shifting in the Modern Admissions Office

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Posted on March 09, 2020 in Building Your Smarter Campus, Communication and Advancement, Professional Development, School Operations

For many years, the gold standard in institutions’ admissions offices was to have a well-defined and universal tier of admissions professionals. Most universities, no matter whether they were independent, faith-based, or otherwise affiliated, followed this same model. The director of admissions oversaw all admissions and enrollment responsibilities, with other employees (like an admissions assistant or... Read More »

Expanding Your Credit Card Options

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Posted on February 20, 2020 in Building Your Smarter Campus, Communication and Advancement, Payment Technology Trends

The value of diverse acceptance methods Sometimes universities are hesitant to allow students to pay tuition with their credit card. Staff don’t want to encourage students to carry large balances on a credit card that typically carries a higher interest rate than a private educational loan. In addition, many students pay each other with apps... Read More »

How Chatbots Can Boost Your Communication with Students and Prospects

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Posted on February 02, 2020 in Building Your Smarter Campus, COVID-19 Resources, Professional Development, Reaching Students

Technology makes it possible to do almost everything more efficiently, including communicating with students, parents, and prospective students. Gone are the days when students and family members had to wait until a staff member was in the office and available in order to get their questions answered.  Today, most colleges and universities have detailed information available... Read More »

CampusConnect 2019: Connect. Learn. Explore.

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Posted on November 20, 2019 in Building Your Smarter Campus, Conferences and Events, User experience

Buffalo, New York and the scenic backdrop of Niagara Falls played host to the 2019 Nelnet Campus Commerce client user group event, CampusConnect. This was the first time the annual conference was held in fall, moving away from the customary summer time frame. The change was in response to feedback from many of our partners... Read More »

7 Technology Trends in Higher Ed

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Posted on October 31, 2019 in Building Your Smarter Campus, Employee Spotlight, Reaching Students

I’ve practically grown up in the data, application, information, and tech industry. For over 18 years, I’ve worked with both small organizations and major corporations like Gartner and Nelnet. With Nelnet Campus Commerce, I’m proud to help our partners consider the impact future technology will have on higher education. 1.   Meeting increasingly higher customer expectations... Read More »

FERPA: Parents, Payment Plans, and Permission

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Posted on September 27, 2019 in Building Your Smarter Campus, Communication and Advancement, Compliance, Financial Wellness, Security

The Family Education Rights and Privacy Act (FERPA) is tricky business. It makes the college student the sole owner of their grades and financial information, even while their parents are footing the tuition bill. It’s a difficult conversation to have when parents call the university to make a payment, but the financial officer is unable... Read More »

10 Tips to Increase Your Institution’s Website Accessibility

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Posted on September 03, 2019 in Building Your Smarter Campus, Communication and Advancement, Compliance, User experience

Everyone should be able to use your institution’s website – especially those with disabilities. Not only is it the right thing to do, your institution could face lawsuits if your site is not accessible. Web Content Accessibility Guidelines (WCAG) are the international standards put in place by the World Wide Web Consortium (W3C) to help... Read More »

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