user experience

Blog Post

Nelnet Campus Commerce

12/30/20

Multi-Factor Authentication Helps Prevent Cyber-Attacks

Nelnet Campus Commerce reminds institutions how important multi-factor authentication is and provides a list of cyber safety tips to give to their students.

Best In Class

Blog Post

Nelnet Campus Commerce

12/14/20

Student Feedback is Critical in Higher Education

Nelnet Campus Commerce presented a student panel dialogue on NACCU to share student feedback and insights on what they need from their institution during and after the pandemic.

Building Your Smarter Campus

Blog Post

Nelnet Campus Commerce

11/30/20

The Impact of Data Analysis

Nelnet Campus Commerce collaborated in a general session at the Student Loans and Financial Services Virtual Conference hosted by the Professional Development Group on Thursday, November 5, 2020. The panel discussion explained how data analysis can predict enrollment, retention, and cash flow during uncertain times.

Building Your Smarter Campus

Blog Post

Nelnet Campus Commerce

11/24/20

Seven Best Practices as You Navigate 1098-T Files

Nelnet Campus Commerce and TAB Service Company outline seven best practices when navigating 1098-T files. We highlight common errors institutions experience while processing 1098-T’s and insights on what is a qualified payment.

Building Your Smarter Campus

Blog Post

Nelnet Campus Commerce

11/20/20

Creating and Maintaining Partnerships Through Successful Implementations

Hear directly from Nelnet Campus Commerce partners and their experience they have had with implementing multiple solutions. Our customer service shines through during the implementation process and after.

Building Your Smarter Campus

Blog Post

Nelnet Campus Commerce

11/19/20

Best-In-Class Customer Service: The Inspiring Tenet

Nelnet Campus Commerce associates encourage institutions to shoot for the stars by being inspiring, one of our best-in-class tenets.

Best In Class

Blog Post

Nelnet Campus Commerce

11/13/20

Four Tips to Implement a New Product

Nelnet Campus Commerce’s implementation team shares their insights regarding our product implementation process. Our proven, tried-and-true implementation process is made up of four steps tailored to your institution’s needs.

Building Your Smarter Campus

Blog Post

Nelnet Campus Commerce

11/11/20

Best-In-Class Customer Service: The Friendly Tenet

Our friendly associates always strive to positively impact the students of our institutional partners by carrying out the “Golden Rule” of treating others the way you want to be treated. Being friendly allows for open, honest, and efficient communication.

Best In Class

Blog Post

Nelnet Campus Commerce

11/4/20

Keeping Associates Engaged While Working Remotely

Nelnet’s Corporate Training and Organizational Development team provide five essential tips for keeping associates engaged while working remotely. Keeping associates engaged at home is important because it impacts the company’s productivity level.

Building Your Smarter Campus

Blog Post

Nelnet Campus Commerce

10/23/20

Helping Students Manage Credit Cards

Institutions can help their students manage credit cards by following Nelnet’s four tips. It is important to help students identify their financial needs vs. wants to eliminate credit card debt and make students aware of the responsibility that comes with owning a credit card.

Building Your Smarter Campus

Blog Post

Nelnet Campus Commerce

10/20/20

Best in Class Customer Service

Nelnet is committed to delivering best-in-class service for the institutions we partner with. “Best in class” is a promise that we will adapt to the ever changing needs of our partners. Our partners can trust us to be genuine, proficient and efficient.

Best In Class

Blog Post

Nelnet Campus Commerce

2/2/20

Chatbots Can Boost Your Communication

Chatbots are making it easier for students to engage with campus from applications to on-campus experiences. Students demand mobile engagement from their institution and chatbots assist with this communication. Faculty also benefit from chatbots from sending reminders to students to links to grades.

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