higher education

McKenzie Beach
11/25/20

Great Customer Service Involves Flexibility

Best-in-class service means being flexible and seeking creative ways to serve others. We interviewed associates to see how important this tenet is to them.

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McKenzie Beach
11/24/20

Seven Best Practices as you Navigate 1098-T Files

Nelnet Campus Commerce and TAB Service Company outline seven best practices when navigating 1098-T files. We highlight common errors institutions experience while processing 1098-T’s and insights on what is a qualified payment.

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McKenzie Beach
11/23/20

Student Feedback Enhances the Nelnet Campus Key App

Our interns are provided a pitch competition to provide innovated ideas that would enhance Nelnet businesses or products because we value student feedback. An intern group pitched an idea to add a function to the Nelnet Campus Key app that would allow on-campus organizations and clubs to benefit from the platform.

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McKenzie Beach
11/20/20

Creating and Maintaining Partnerships through Successful Implementations

Hear directly from Nelnet Campus Commerce partners and their experience they have had with implementing multiple solutions. Our customer service shines through during the implementation process and after.

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McKenzie Beach
11/19/20

Best-In-Class Customer Service: The Loyal Tenet

Nelnet Campus Commerce associates are committed to being loyal to our partnerships by providing constant support and going the extra mile.

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McKenzie Beach
11/19/20

Best-In-Class Customer Service: The Inspiring Tenet

Nelnet Campus Commerce associates encourage institutions to shoot for the stars by being inspiring, one of our best-in-class tenets.

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McKenzie Beach
11/13/20

Four Tips to Implement a New Product

Nelnet Campus Commerce’s implementation team shares their insights regarding our product implementation process. Our proven, tried-and-true implementation process is made up of four steps tailored to your institution’s needs.

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McKenzie Beach
11/11/20

Best-In-Class Customer Service: The Friendly Tenet

Our friendly associates always strive to positively impact the students of our institutional partners by carrying out the “Golden Rule” of treating others the way you want to be treated. Being friendly allows for open, honest, and efficient communication.

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McKenzie Beach
11/4/20

Keeping Associates Engaged While Working Remotely

Nelnet’s Corporate Training and Organizational Development team provide five essential tips for keeping associates engaged while working remotely. Keeping associates engaged at home is important because it impacts the company’s productivity level.

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Nadine Nelson
10/29/20

Why Flexible Payment Plans Are Important

Adjusting payment plan schedules and deadlines is one way for institutions to secure as much revenue as possible – and there are a number of ways they can go about it.

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Linda Hansen
10/27/20

The Future of PCI-SSC

The Payment Application-Data Security Standard (PA-DSS) v3.2 expires in October 2022 and will be replaced by the PCI Software Security Framework. Here is how Nelnet is staying ahead of this deadline with security enhancements.

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McKenzie Beach
10/23/20

Helping Students Manage Credit Cards

Institutions can help their students manage credit cards by following Nelnet’s four tips. It is important to help students identify their financial needs vs. wants to eliminate credit card debt and make students aware of the responsibility that comes with owning a credit card.

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